COMPLAINT: Beth Samargya, Rocky River
"I purchased my Jeep Liberty at Spitzer Lakewood Chrysler Plymouth Jeep Inc. and took it back for a ball-joint recall repair. I also asked for a tire rotation and oil change.

I picked up my Jeep, and after I drove one-fourth of a block, I noticed very loud sounds, steering problems and a rough ride.

One of the front tires was being held on by only one lug nut. The rest of the lug nuts were missing on that tire, and a back tire also was falling off.

I took it back. During the fix, they also machined something with the front brakes, and I now have brake problems.

I took it back again, and they told me my two-year-old rotors and brakes are old and that I should get them replaced. The rotors and brakes were fine before their screwup.

They said it's not their fault. This was my worst car experience ever."

DESIRED RESOLUTION: "I'd like them to replace my brakes and rotors and to fix the pulsating at their cost."

STATUS: Penalty box
 

COMPLAINT: Garry Madis, Strongsville
"Acme Fence & Lumber Co. installed a fence around my backyard, including a gate. The salesman arrived as scheduled and gave me an estimate.

They installed the fence, and it turned out nice.

Less than six months after the installation, a post is causing closing issues with the gate.

I contacted the company numerous times requesting a repair. I'm always told they'll return my calls, but they never do."

DESIRED RESOLUTION: "I'd like the post repaired so the gate operates properly."

STATUS: Resolved