COMPLAINT: Mary Krupar, Avon Lake, Ohio
"I hired Concrete & More to tear out and repour my driveway, sidewalk, front walk and patio. They also added an extension to the driveway. They were to stamp the concrete for the front walk and patio.

The stamped patio wasn't the texture I requested. Three months after pouring the stamped patio and front walk, large cracks appeared. There's also a large void under the driveway extension they need to repair before I can park a car on it. The sealer they applied on the driveway is uneven and blotchy.

The crew was unprofessional, leaving cans in the yard and dumping excess rocks and concrete in the grass, and they splattered the house with concrete. They've been uncooperative and defensive, often ignoring my calls.

I held back $1,000 of the total and still feel I overpaid for the quality of service I received."

DESIRED RESOLUTION: "I want a $2,800 refund, in addition to the $1,000 held back."

RESPONSE: Deanna M. Miller, owner, Concrete & More "Our company poured a stamped patio and stamped front walk. The member selected the color and stamp.

She didn't like either when we finished the job. She withheld $1,000 from her payment owed so we'd come back and perform an overlay or replace the walk and patio.

Approximately six months later, the member informed us there were cracks in the stamped patio and walk and came up with a new contract. She was unrealistic.

She wants a two-year guarantee that her concrete won't chip or crack. We came to the agreement that we don't want to work for her, and she doesn't want us to do any work for her.

She wanted $2,800, along with the $1,000 she withheld. We counter-offered to give her $1,400.

She's a customer that we cannot make happy in any way, shape or form."

STATUS: Stalemate