Cleveland asphalt contractor accused of shoddy driveway work
Failed to respond to Larry Baum's request to have the asphalt on his driveway resurfaced like the contractor had promised one year after the original appointment.
Master Crafters Inc.
Never responded to Audrey Stansfield's request for a written apology and detailed information about the paint used by the contractor on her porch.
Also in the box...
Professional Clean Carpets and Vents
Dell Computer Sales
COMPLAINT: Larry Baum, Shaker Heights, Ohio
"He said it would be fine. As it turns out, it was not fine. The subsurface was not cured, and many cracks and voids developed.
"I immediately called John, and he said I should wait one year to do the resurfacing and that he would come back next year to redo his work.
"Now it is one year later, and after repeated phone calls and broken appointments, he finally came back to say that since his business is not going well, he does not have the money anymore to fix my problem.
"He said that if I paid him $450 or $500, he would completely redo my driveway.
"That was what I paid him last year, so he was essentially offering me nothing. I am not an asphalt engineer, but I would expect a driveway job to last longer than one year."
DESIRED RESOLUTION: "I would like Universal Sealcoating to repave the affected area on my concrete driveway, just as was promised to me one year ago."
STATUS: Penalty Box