COMPLAINT: Jim Dahlquist, Palatine, Ill.

"I had only one key for a used car I recently purchased. I needed two more made, but the dealer informed me it'd cost about $400.

"So I found Pro Keys Locksmith & Security, who told me they could make the keys for $180. So I made an appointment.

"The locksmith arrived the next morning, but I was engaged in an unplanned overseas phone call in my CEO's office and didn't want to ask the locksmith to wait, or cancel, so I asked the secretary to take him my credit card to prepare a charge slip for the agreed amount.

"When I got there, I was presented with a $447 charge, which I rejected and asked for the quoted price of $180. When he refused that, I refused to sign the slip and refused the keys.

"The locksmith never mentioned such a high price, and if he had, I would have refused. The locksmith threatened to tow my car, and I advised him that he had no such right.

"He then said he'd charge my credit card and didn't need my signature. He also refused to give me any name of an owner or manager. I called the company several times and always got the same person.

"Eventually, I offered to pay 90 percent of the dealer's rate, but that, too, was refused."

DESIRED RESOLUTION: "I want a refund for the money they took without permission, contract or agreement."

STATUS: Penalty Box