1-888-888-LIST (5478)Chicago homeowner says new carpet defective
Penalty Box
Editor's note: Due to the high number of Angie's List Chicago members who have sought assistance from the Complaint Resolution Process, we'll be publishing a higher number of companies in the Penalty Box over the next few months.
See the entire list of Chicago companies in the Penalty Box below.
COMPLAINT: Nina Cudecki, Evanston, Ill.
"I ordered 650 square feet of nylon carpeting from Bill's Carpet Service to be installed in my home. The installers delivered the carpet, but they were unable to install it because it was defective. This new carpet was to be the finishing touch on a long remodeling project and I'd planned the room's design around its pattern and color.
"I ordered the carpeting months ago and now there's no more of it in stock. Now I'm in a time crunch for carpeting because my sister and her family are coming to stay with me in the room without the carpet. Although I really want the original carpet I picked out, I need to get something else quickly. Bill's has my $4,000 deposit and they refuse to refund it."
DESIRED RESOLUTION: "I want my $4,000 deposit refunded."
RESPONSE: William Ricchio, president, Bill's Carpet Service
"The member bought carpet from us and we bought it from Prosource. We tried to install it but the pattern would not line up. We had an inspection done and we are fighting with the mill. They said the carpet pattern was in tolerance. She still didn't like it. Prosource is sending us a check."
STATUS: Resolved
Editors note: Cudecki informs Angie's List that she received her refund and she considers the matter closed.
Chicago Penalty Box
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AM Electrical Engineering Aztec Painting & Remodeling U-Haul [Niles] Anna's Cleaning Service Skyworkers Campbell's All Temperature Painting by Ken J & J Powerwash Bekins Moving & Storage Advanced Moving & Storage Carmen's Concrete A1 Construction of All Accurate Construction
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Mighty Quinn Handyman Hussain & Wise StubHub.com Mike Schneider Photography Home Warranty of America Atop Remodeling Chicagoland Pool Pros Aggressive Home Improvements All Professional Heating & Cooling Mainstream Appliance Repair AT&T Wireless LEM Construction Inc. Hitec Group Inc. Brook Furniture Rental
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Add-A-Bath M. Hanrahan Construction Inc. Champion Windows Standard Electric DVD International Inc. Handy Huggy Terminix International Prime Time Window Fence Connection Inc. Carmax [Hillside] A-1 Safety Chimney Max Madsen Mitsubishi American Deck Protectors
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