Chicago hauling company makes big impression on homeowner's lawn

Date Published: Jan 05 2011

Penalty box

Mike's Painting
Didn't respond to Christopher Long's request for a refund after they cashed his check for work he says was never done. Third month in the box.

Weekes Enterprises
Didn't respond to Susan Borst's request for a refund for window and door installation work she says was unsatisfactory. Second month in the box.

A-1 Safety Chimney Service Inc.
Failed to respond to Maggie Farley's complaint addressing the company being unresponsive about bricks on her chimney she says they stained. Second month in the box.

Affordable Sunrooms
Didn't respond to Leslie Jacobs' complaint about a deck and greenhouse she says they took too long to begin work on. First month in the box.

Flooring By Design
Didn't respond properly to Dr. E. Challis' complaint about what she says is improperly installed hardwood flooring they refuse to return to fix. First month in the box.

COMPLAINT: Patricia Triplett, Barrington, Ill.
"I hired Junk King to do some hauling for me. They drove their truck over my lawn and it sunk into the yard up to its hubcaps. They had to call two tow trucks to have it pulled out.

They were very apologetic and offered to pay to have the yard repaired. I sent the bill, like they asked me to, but they haven't responded.

I've talked to several employees because the owner, Dave Rapp, never seems to be available. I've never heard back from them."

DESIRED RESOLUTION: "I need a check for $570."

STATUS: Stalemate
Editor's note: Junk King responded to Angie's List, but the member declined its counteroffer.

COMPLAINT: Dr. E. Challis, Lake Barrington
"I hired Flooring By Design to install hardwood flooring in my kitchen. Less than three months later, the floor is coming up, buckling and loose.

They acknowledged the floor has come loose, but they refuse to fix it without giving me a reason."

DESIRED RESOLUTION: "I'd like a 50-percent refund of $1,100."

STATUS: Penalty Box