Chicago auto repair shop allegedly makes car worse
COMPLAINT: Kathlyn Johnson, Chicago
"I drove my Audi to Fletcher Jones Automotive Enterprises to be serviced. I just needed to have a parking light repaired, but I did mention that the car had hesitated once or twice.
"They charged me over $200 for a fuel filter and gave me the impression that this was the likely cause of the hesitation. When I left, my car was stuck in third gear. I went back, and they claimed I needed a $1,200 repair for a switch that controlled the transmission.
"I had my car towed to another automotive service, and they reset the multifunction switch for $50 in 10 minutes."
DESIRED RESOLUTION: "I want Fletcher Jones to pay for my rental car and towing, and to refund all charges except those for the parking light repair."
STATUS: Penalty Box
New to the Chicago Penalty Box
The Deck Protectors
Failed to respond to Linn Johnson's refund request for a deck staining job she says was shoddy.
George's Plumbing and Sewer
Never responded to Marcella Ellis' request for a $115 refund to reimburse her for her time repairing a pipe she says they broke.
Alltypes Fireplace & Stove Co.
Failed to respond to Lisa Diaz's request to refund a $1,000 deposit after she says they failed to start a fireplace surround installation job.
ADT Security Services Inc.
Never responded to Terry Nelson's request to close his account after charging fees he believes were unjustified.
Skokie Maid & Cleaning Service
Failed to respond to Lindsay Sweet's reimbursement request for $200 for a ruined load of laundry and scraped baseboard mouldings that she says were caused by a disobedient maid.
Advanced Moving & Storage
Failed to respond to Rebecca MacKay's reimbursement request for damages she says the movers inflicted on her old and new residences, as well as to some furniture.
Fletcher Jones Automotive Enterprises
Failed to respond to Kathlyn Johnson's request for a refund for repairs she believes might have been unnecessary, as well as for the cost of a rental car and towing her car to a new service provider.