Carpet cleaning service accused of not rendering services

Pacific Palisades carpet cleaning complaint

COMPLAINT: Jo Anne Aplet, Pacific Palisades, Calif.

"B.H. Carpet Cleaners cleaned three area rugs. [When I picked them up] the rugs didn't look like they'd been cleaned at all. [After sending] the company a fax describing my dissatisfaction I've had no response."

DESIRED RESOLUTION: "I wish to have the carpets re-cleaned."

STATUS: Resolved

Van Nuys transcribing complaint

COMPLAINT: Paulette Breen, Van Nuys, Calif.

"I asked The Brief Case to type my scripts. They didn't make deadlines, left projects unfinished and re-charged me for their mistakes.

"There would be typos [on their work] so I would send it back to have them fixed, and they'd charge me again for editing the mistakes. Although I paid for it, I abandoned the projects."

DESIRED RESOLUTION: "I want a $500 refund."

RESPONSE: Cheri Singer, owner, The Brief Case

"I've been invited to submit a rebuttal to the ludicrous allegations of the claimant. She is demanding restitution of funds paid for services rendered for which she herself didn't pay.

"You'll have to contact us for the truth."

STATUS: Stalemate


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