Canceled pool service allegedly still sending bills
Dallas Penalty Box
Agua Dulce Pools LLC
Failed to respond to Gabrielle Babcock's complaint about pool service she says she was billed for even after she fired them.
All State Glass Solutions Inc.
Didn't reply to Randal Manning's complaint about a glass repair job he says was poorly done.
Also in the box...
Editor's note: Pro Green Inc. Professional Landscape Management responded to Angie's List and has been removed from the Penalty Box. Their case remains pending.
COMPLAINT: Gabrielle Babcock, Keller, Texas
"I hired Agua Dulce Pools LLC for monthly pool cleaning service.
"For three years, I never had a problem. Then they got behind on their billing. This year, my pool turned green.
"After three phone calls with no response, I told them if they didn't get back to me by the next business day, they were fired. Nobody called me back. I then hired a new pool cleaner.
"Once they got it back to sparkling clean, Agua Dulce started showing up again.
"I called them seven times in four months to let them know they were no longer my pool service, and they're still showing up and billing me!"
DESIRED RESOLUTION: "I want a refund of all electronic payments they've taken since I fired them."
STATUS: Penalty Box