What services do you offer?

Linda Wise: "We run a trophy and awards store and do printed promotional products."

Gina Morello: "We make, sell and engrave trophies. We do acrylics and glass, too."

Ray Byron: "We do trophies, plaques and awards. We ship all over the country."

Why should people choose you over an online company?

Wise: "They can customize their trophy here and have more flexibility."

Morello: "We personally talk to our customers. I think that's a benefit."

Byron: "You can get a better deal."

What are some of the options for figures on top of trophies?

Wise: "You have sports figures, farm animals, academics - hundreds of options."

Morello: "We have pretty much any sport. We have achievement figures that look like the Oscar."

Byron: "Hundreds. There's religious, achievement and army ones and different positions for every sport."

How do you charge for trophies?

Wise: "They can start as low as $3 and go all the way up to hundreds of dollars. Our trophy prices include the engraved plate."

Morello: "We have a base price and then it fluctuates. The average for the most popular trophies are $6 to $8."

Byron: "A lot of it depends on what type of trophy. It's $5 or $6 for a small sports trophy. We don't charge for engraving."

How far in advance should people place their order?

Wise: "If it's in May or June, they should allow two to three weeks. Ordinarily, a week is enough time. Last-minute orders have a rush charge of 25 percent."

Morello: "We prefer for them to give us a three- or four-day notice. We do quick turnaround if we need something for the next day."

Byron: "It's nice if they give you two weeks. But I've had people come in and say they need it that afternoon and we can usually accommodate them."

Are trophy shops a dying business?

Wise: "For us, no. It's not just trophies anymore. It's awards, recognitions, plaques, acrylics or glass."

Morello: "It's not so much that it's a dying business, but a lot of people are doing it online."

Byron: "No. We do a lot of walk-in trade. People still like to come in and design their trophy."

Have you ever made any trophies or awards for anyone famous or any famous sports teams?

Wise: "We just did a plate that's going on an award to actor Ben Kingsley."

Morello: "We've done some things for the Boston Bruins; we've done stuff for Samuel Adams; and we have pictures with mayors handing out our awards."

Byron: "A guy in California ordered 32 trophies and then doubled the order. They were making a commercial for Mountain Dew and the Hulk was going to smash a trophy case."