Boston paint company resolves complaint
Penalty Box
Home Depot
[465 Centre St., Quincy] Never responded to David J. Hogarth's complaint about being overcharged for one door he says he never received. Third month in the Box.
Stoneybrook Builders
Broke a promise to complete home remodeling work Sejal Patel says is still incomplete. Third month in the Box.
Best Kitchens Inc.
Didn't respond to Richard Logue's request for a refund he says he was told he'd get when the company went out of business before completing his kitchen cabinet installation. Third month in the Box.
Noysa Construction & Remodeling Inc.
Failed to respond to Bobbi Spofford's request to complete a porch replacement he says was installed incorrectly. Third month in the Box.
Mastercraft of New England
Never responded to Julaine Mastriano's complaint about new exterior doors she says were installed poorly. Second month in the Box.
Manuel Teixeira
Didn't respond to Andrew Funderburk's request to complete a repair to his concrete wall or refund half of his money for work he says is not complete. First month in the Box.
Tyrex Construction & Remodeling
Never responded to Charles Marram's complaint to repair the laminate flooring he says is buckling and separating. First month in the box.
Chipped off
COMPLAINT: Gary Chinman, Wayland, Mass.
"I hired New England Painting & Construction to paint the exterior of my house, and stain the front and back porches. I was concerned with grime spots on the back porch and requested power sanding the floor.
"Dave Goudreault, the owner, reassured me that power washing would be adequate to remove them. After the washing, Dave described the spots as 'impossible' to remove.
"The staining was substandard with clearly visible dark and light patches. Also, much of the trim is poorly covered and other areas have extensive peeling.
"I intended to withhold $300 from the final payment, which made Dave very upset; and he said if I did, the job would not be guaranteed. He said twice he would come out and look at the floor and both times canceled last minute."
DESIRED RESOLUTION: "I want them to complete the job to my satisfaction or return part of my payment."
STATUS: Resolved
Editor's note: The member informed Angie's List that the company has completed the job to their satisfaction.
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