COMPLAINT: Cathaline Gray Carter, Chicago

"I hired Glazy Tub to reglaze my bathtub in summer 2007, and I've been trying to get a hold of them for the last three weeks, because some of the glazing is now bubbling up and falling apart.

"I've left several messages and have heard nothing back from them. The glazing came with a seven-year warranty, and I haven't done anything to compromise the surface."

DESIRED RESOLUTION: "I would like this problem corrected."

STATUS: Penalty Box

New to the Chicago Penalty Box

ADT Security Services Inc.
Never responded to Terry Nelson's request to close his account after charging fees he believes were unjustified.

Skokie Maid & Cleaning Service
Failed to respond to Lindsay Sweet's reimbursement request for $200 for a ruined load of laundry and scraped baseboard mouldings that she says were caused by a disobedient maid.

Advanced Moving & Storage
Failed to respond to Rebecca MacKay's reimbursement request for damages she says the movers inflicted on her old and new residences, as well as to some furniture.

Fletcher Jones Automotive Enterprises
Failed to respond to Kathlyn Johnson's request for a refund for repairs she believes might have been unnecessary, as well as for the cost of a rental car and towing her car to a new service provider.

Carpet Mill Outlet
[Morton Grove] Failed to respond to Claire McCormack's request to correct errors made on the installation of carpet on stairs, or else refund $400.

All Appliance Repair Co.
Never responded to Kalajine Anigbogu's request to fix a noise problem with her refrigerator that she says started after the company handled another problem with the unit.