Bathtub liner company resolves Cleveland customer's complaint
Paulin Slate & Copper Co.
Costello Heating & Air Conditioning
Failed to respond to John Kirner's request for a partial refund for a heating and A/C unit he says had its warranty wrongly voided.
Ground Up Earth Services
Never responded to Tina Pokorny's request for a $3,675 refund or for construction to be properly completed on her patio, which is under warranty.
Kevin Waycaster Sr.
Bricks & Mortar Inc.
Didn't respond to Dennis J. Marko's request for a $450 refund for masonry work he says was never done.
4 Brother Construction
Failed to respond to Kathie Wyly's request to reseal her concrete and fix her garage pad, which she says has cracked since the winter. The work is under warranty.
Sears [621 Richmond Road, Richmond Heights]
COMPLAINT: Diane Taylor, Cleveland
"I hired Bath Fitter to reline my bathtub. The installer did a great job. Everything was nice and clean when he left. The paper he left me said that the drain was flowing OK. However, when I called the service hotline, they said the installer reported that the drain was running slow.
"When I talked to the installer again, he said he never talked to the main office. I have paperwork that said it was flowing fine. I do not want this man to lose his job over this. The service hotline even lied to me over the phone.
"My neighbors all want to see the work, but I don't want to recommend this company to anyone. I am very disappointed with this service."
DESIRED RESOLUTION: "I am seeking a $200 refund for plumbing work and a 10 percent discount of $170 on the ill-fitted tub liner."
COMPANY RESPONSE: Aaron Gross, owner, Bath Fitter
"I would like to first correct the price to reflect the correct cost of $1,595. I would also like to note that our work did not impact the flow of the drain; in fact, our paperwork notes that the drain was working properly at completion.
"Additionally, I responded to a service request and noted the drain was running slowly from normal wear and tear, and advised the customer she needs to have a drain company to snake it out. We stand by our response that our work does not impact the flow of the drain.
"However, we do offer the compromise of hiring a drain company snake out the drain at our expense. We have delivered service as promised."