Bad transmission sold by auto dealer, Carrollton woman says

Date Published: Jul 21 2009

Dallas-Fort Worth Penalty Box

Ashley Home Furniture Stores
[502 Fountain Parkway, Grand Prairie]

Didn't respond to Harold Hughey's request to correct a mattress he says was the wrong one.

PHC Construction & Contracting
Failed to respond to Mary Ann Vahle's complaint about drywall she says was poorly installed.

National Auto
Failed to respond to Carol Willingham's complaint about a car she says was sold to her with mechanical problems.

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COMPLAINT: Carol Willingham, Carrollton, Texas

I bought a Kia Rio from National Auto. The ad said, 'This Kia is in near-excellent condition: no accidents, no mechanical problems whatsoever.'

But not long after I bought it, I had to pay $380 to replace a timing belt. The day after I replaced the belt, the check engine light came on.

I learned the car's computer was dead, and it needed a new or rebuilt transmission.

The dealer said he'd driven the car around for a week and it was fine, but I can't imagine that this is something that just started happening after I purchased the car.

DESIRED RESOLUTION: I want National Auto to either reimburse me for $2,700 in repairs or take the car back and issue a $3,700 refund.

STATUS: Penalty Box