COMPLAINT: George and Linda Cuff, Indianapolis

"We hired Quality Concepts Awnings & Signs in Indianapolis to make some fabric shades for our porch. The only problem was the time issue. Three weeks ago, we had them give us an estimate and gave them a deposit of half down. They assured us our order was in stock and stated it would take two weeks, tops.

"After two weeks, I hadn't heard back from them. We had told them that we didn't mind a delay, we'd just like to have better communication. We're very disappointed they haven't returned our calls or met the two-week time frame."

DESIRED RESOLUTION: "We want the work to be completed."

RESPONSE: Kevin Drake, sales manager, Quality Concepts Awnings & Signs

"We always maintain contact with our customers, and all of them have my cell phone number. To this day, I've never received a call from these customers. We take great pride in providing a quality product and good service."

STATUS: Resolved

Editor's note: The Cuffs informed Angie's List that Quality Concepts completed the work.

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