COMPLAINT: David Allen, Kansas City, Kan.

"I hired Glass Doctor of Kansas City to install glass in my car. The salesperson who took my order led me to believe that I would have OEM glass installed in my vehicle for $189.99.

"The salesperson also said that Glass Doctor does not deal in aftermarket glass. I spoke with two different salespeople during the process and both said the same information.

"But a lower quality glass was installed - therefore, I expect a lower cost. I would appreciate the total cost being discounted to comply with the fact that I have been given lower quality glass than what was promised during the sales call.

"There was miscommunication from the salesperson to whoever actually did the work. The manager, Michael Eby, has horrible customer service.

"The glass installed in my car is not what I was told during the sales process - it's lower quality. My prescription sunglasses also are missing after the installation and no one from Glass Doctor will help to try to find them."

DESIRED RESOLUTION: "I want the total cost discounted to comply with the fact that I have been given lower quality glass than what was promised. I would also like my prescription sunglasses returned, or Glass Doctor to reimburse me for them."

RESPONSE: Michael Eby, president, Glass Doctor of Kansas City

"There was a misunderstanding about the glass we install in vehicles. The glass we used is the premium OEM quality glass and not an aftermarket brand.

"A call to any glass shop can verify that. I invite you to call us and hear what we say to each and every customer.

"As for his sunglasses, I spoke with the technician who did this job and he never saw and knows nothing about his sunglasses. I left a message on his phone with regard to this but he never returned my call.

"I am very sorry his sunglasses are lost, and that he feels we put an aftermarket glass in his glass, I tried to convince him otherwise."

STATUS: Stalemate