Appliance repair tips from Indianapolis experts
Bill Krier, owner
Broad Ripple Appliance
Chris Sublett, owner
Vogel Appliance Service
What are some easy things people can do to keep their large appliances in good working condition?
Bill Krier: Keep the refrigerator coils clean. For a stove, make sure nothing spills into it. For dishwashers, use a citric acid cleaner once a year.
John Mathew: Keeping them clean and not being rough on them is probably the best preventive maintenance.
Chris Sublett: Keep them clean and use them regularly.
How do you charge?
Krier: The trip charge is $49.95 to $59.95, which entails the diagnosis and estimate. Then it starts at $35 an hour, depending on the work, plus parts.
Mathew: Currently, we have a $48.50 trip charge, and once we're there it's $10 every 15 minutes, or $40 an hour plus parts.
Sublett: My trip charge is $65, which covers the diagnosis, and then it's $40 an hour plus parts.
How does a customer know when it's better to replace, rather than repair?
Krier: If repairs cost half the price of a new unit, it's probably not worth the trouble.
Mathew: You should think about replacing it if your repairs are halfway to the replacement cost.
Sublett: If the repair is going to cost half the price of a new unit, most companies will tell you it's not worth it.
How do you know it's time to call a professional?
Krier: If you don't feel comfortable attempting the repair, or if it looks like it's too much for you.
Mathew: Everyone has different abilities, but it really can hinder the service tech if a customer tries to do it first.
Sublett: If you don't know how to take it apart, call an appliance tech.
What advice do you have for customers looking to purchase a new appliance?
Krier: Make sure it's a reputable brand, and there's somebody out there that can fix it.
Mathew: Don't go real cheap, or real expensive. Stay in the middle with a brand you know.
Sublett: The more bells and whistles an appliance has, the more bells and whistles there are that can break.
Do you have any unusual repair stories?
Krier: It's not real common, but animals climbing in through a dryer's exhaust and dying can happen.
Mathew: It's usually simple repairs where they've forgotten to push a button, or a kid has unplugged the refrigerator, or their GFI outlet has tripped.
Sublett: It's happened a couple times where I've opened up a dryer and a bird has flown out, but usually they're dead.