Appliance repair in Pittsburgh proves problematic
COMPLAINT: Kerry Kennelly, Pittsburgh, Pa.
"I hired Mr. Appliance [652 Center Ave, West View] to replace a power cord on my dryer. They installed the wrong cord, and it keeps tripping the breaker.
"They insisted it was the outlet box and not the cord. I had an electrician replace the outlet box.
"I called Mr. Appliance after the electrician left to make a complaint that my dryer was still not working. When they called me back, they insisted the new cord installed was the same as the one they replaced, and it was not."
DESIRED RESOLUTION: "I want my money back so I can afford to get another person to fix the dryer."
RESPONSE: Edwin Moore, owner, Mr. Appliance
"I'm willing to give a full refund of $194.19 to the customer due to the fact that she does not want me to return to her home.
"The dryer in question is a series 1978 to 1984 Speed Queen Gas Dryer. Maytag bought Speed Queen in 1986, and Whirlpool bought Maytag approximately 5 years ago.
"Whirlpool has repackaged or eliminated all Maytag parts. They discontinued the member's dryer cord. The cord we found was identical to her old one except for the color.
"Our technician advised that the outlet on the wall was bad and needed to be replaced because the plastic was broken and the cord touched the metal cover, which caused it to blow the breaker."
New in the Pittsburgh Penalty Box
Never responded to Brian MacWhinney's request to waive a $195 cancellation fee for a new radon system that he says they couldn't install because of EPA requirements, not because he cancelled the contract.
Didn't respond to Lisa Scarano's request to return her $400 payment for a plastering job she says they never showed up to do.
Never responded to David Burghard's request to return his $400 deposit for a project he says wasn't started.
Ray's - Exterior Painting
Never responded to Robert Freyer's request to refund $1,000 for exterior painting he says was poorly done leaving paint on his bricks and windows.
Didn't respond to Scott Cesare's refund request of $5,700 for landscaping work he says they never completed.
Didn't respond to Candace Sullivan's request to refund her $1,400 for deck maintenance she says damaged the wood on her deck and damaged the awning and wood siding on her home.
U-Haul [2015 Freeport Road, New Kensington]
Didn't respond to Paul Heinrich's request to honor their $50 reservation guarantee because he says the furniture pads he requested weren't available.
Wiseman Tile & Marble
Never responded to Bernard Friedman's request to refund his $215 down payment for tile work he says they never showed up to do.