5 tips for better TV, cable, phone and Internet customer service
Angie's List member Ray Lattof says he's often frustrated with charges from his phone provider. (Photo by Chantal Lawrie)
Nothing can be more frustrating than dropped calls, spotty service, missed technician appointments and expensive bills, so it's little wonder that telecommunications services like TV, Internet, cable and phone consistently rank as some of the most complained about categories on Angie's List.
If you're ready to cut the cable on poor customer service, avoid telecommunciation frustration by checking out these five tips:
1. Do your homework
Check Angie’s List for highly rated Internet, satellite TV, cable TV and phone providers in your area. Ask customer service representatives about bundling packages to save money. Before signing a contract, be sure to read it and take note of any early termination or change fees.
2. Track usage
If you’re paying for premium TV channels you don’t watch, have unused minutes on your cell phone, or use the fastest broadband speed just to send e-mail, consider a smaller, less expensive package.
3. Document communication with customer service
Every time you call, email or send a letter, write it down. Include the name of anyone you speak to, as well as the date, time, and issue discussed.
4. Treat the company with respect
Rather than accuse the company of wrongdoing, tell them you need their help to resolve a problem. Remember, you catch more flies with honey...
5. Take it to social media
If a problem arises, Angie’s List’s complaint resolution team can help. Or, use Twitter to tweet your issue to the company or post on its Facebook page.